Shipping Policy
🚚 Shipping Policy
Thank you for shopping with Atelier WynterZone!
We’re committed to delivering your winter essentials quickly and safely — wherever you are.
1. Order Processing
All orders are processed within 1–3 business days after your order is placed.
Once your order has been shipped, you’ll receive a confirmation email with tracking information.
Orders placed during high-demand periods (e.g., holidays or sales) may take an additional 1–2 business days to process.
2. Estimated Delivery Times
We work with reliable international logistics partners to ensure fast and secure delivery.
| Region | Estimated Delivery Time |
|---|---|
| UK & Europe | 5–10 business days |
| North America | 7–14 business days |
| Australia & New Zealand | 7–14 business days |
| Rest of World | 10–20 business days |
Please note: Delivery times may vary slightly due to customs, weather conditions, or seasonal demand.
3. Shipping Costs
We offer:
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Free Standard Shipping on all orders over £50 / $60
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A flat rate for orders below the free shipping threshold
Shipping fees are calculated at checkout based on your location and selected delivery option.
4. Tracking Your Order
Once your order is shipped, you’ll receive an email containing your tracking number and a link to track your parcel in real-time via:
👉 Track My Order
Tracking may take 2–5 days to update after your order is dispatched.
5. Customs & Import Duties
International orders may be subject to customs fees or import duties charged by your local customs office.
These fees are the responsibility of the customer and vary depending on your country’s regulations.
6. Incorrect Address or Delivery Issues
Please double-check your shipping address before completing your order.
We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.
If you notice an error, contact us immediately at support@atelierwynterzone.com within 12 hours of placing your order.
7. Delayed or Lost Packages
If your order is delayed or appears lost:
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Check your tracking link for updates.
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Contact the carrier with your tracking number.
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If still unresolved, email us — we’ll help locate your order and issue a replacement or refund if necessary.
8. Pre-Orders & Backorders
Some items may occasionally be marked as pre-order or backorder due to high demand.
Estimated delivery dates will be displayed on the product page or in your order confirmation email.
9. Contact Us
If you have any questions about your shipment, reach out anytime:
📧 support@atelierwynterzone.com
We typically reply within 24 hours, Monday to Friday.
Stay Warm. Stay Ready. Stay WynterZone.
We appreciate your trust and can’t wait for you to experience our products.
Thank you for supporting a small business that helps make winter easier, warmer, and more enjoyable. ❄️
