Terms and Conditions
⚖️ Terms of Service
Welcome to Atelier WynterZone (“we,” “our,” or “us”).
By accessing or purchasing from atelierwynterzone.com, you agree to the following Terms of Service.
Please read them carefully before using our website.
1. General Conditions
By using this site, you confirm that you are at least 18 years old or have permission from a parent or guardian.
You agree not to use our products for any illegal or unauthorized purpose, and you must not violate any laws in your jurisdiction.
We reserve the right to refuse service to anyone, at any time, for any reason.
2. Products and Pricing
All products listed are subject to availability.
We make every effort to display colors and images accurately, but we cannot guarantee your device’s display will represent them perfectly.
Prices are subject to change without notice, and promotions may be withdrawn at any time.
3. Orders and Payments
When placing an order, you agree to provide accurate and complete information.
All payments are securely processed through Shopify Payments, PayPal, or other trusted third-party gateways.
Your payment information is encrypted and never stored on our servers.
4. Shipping and Delivery
Delivery times are estimates and may vary due to customs, weather, or high demand.
We are not responsible for delays caused by shipping carriers.
All orders include tracking for transparency.
5. Returns and Refunds
Our Refund Policy outlines how returns and refunds are handled.
Please review it carefully before purchasing.
6. Intellectual Property
All content, images, logos, and graphics on our site are the property of Atelier WynterZone and may not be reproduced without permission.
7. Limitation of Liability
We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our products or website.
8. Changes to the Terms
We reserve the right to update or replace any part of these Terms of Service at any time.
It is your responsibility to review this page periodically for updates.
9. Contact Information
Questions about the Terms should be sent to us at:
📧 support@atelierwynterzone.com
💰 Refund & Return Policy
Effective Date: [Insert Date]
At Atelier WynterZone, we want you to love your purchase.
If something isn’t right, we’re here to help.
1. 30-Day Money-Back Guarantee
You have 30 days from the delivery date to request a return or exchange.
To be eligible, your item must be unused, in the same condition that you received it, and in its original packaging.
2. How to Start a Return
To initiate a return, email us at support@atelierwynterzone.com with:
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Your order number
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The reason for return
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A photo or video (if the item is defective or damaged)
Our support team will provide a return address and instructions.
3. Refunds
Once your return is received and inspected, we’ll notify you via email.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note:
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Shipping costs are non-refundable.
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Customers are responsible for return shipping unless the item is defective or incorrect.
4. Damaged or Defective Items
If your item arrives damaged or faulty, contact us within 7 days of receipt.
We’ll send a replacement or issue a full refund immediately.
5. Exchanges
We replace items only if they are defective or damaged.
If you need to exchange an item for a different size or model, please email us.
6. Late or Missing Refunds
If you haven’t received your refund after 10 business days, please:
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Check your bank account again.
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Contact your credit card company.
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Then email us — we’ll help resolve it quickly.
7. Non-Returnable Items
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Gift cards
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Downloadable software products
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Items marked “Final Sale”
8. Contact Us
For all return or refund questions, email our support team:
📧 support@atelierwynterzone.com
